March 10, 2014 at 12:24 PM
SUMMIT, NJ - C.R. Bard Inc. of New Providence is providing a three-year grant to enable an on-site concierge to continue providing service to patients at the Carol G. Simon Cancer Center at Overlook Medical Center.
The cancer concierge program is part of the center’s integrated care, combining comprehensive medical treatment with holistic therapies such as guided imagery and meditation. Throughout the process, it is the concierge’s responsibility to do whatever possible to make patients and their families comfortable and to coordinate all aspects of the patient experience including: Orienting patients and their families to the Cancer Center; providing appropriate educational materials and information about resources that are available to them, such as social services, wellness programs, caregiver support; offering refreshments, movies, magazines and other diversions to help pass the time; acting as a trusted line of communication with nursing and administrative staff; and facilitating patient transport and discharge.
“We have found that the concierge service is truly making a difference in how our patients and their families handle their treatment,” says Donna Delicio, R.N., oncology manager at the Simon Cancer Center. “They sense that some of the burden has been lifted from them and appreciate the small, yet significant kindnesses that help make them feel better.”