MONTVILLE, NJ – The Montville Township Committee met Nov. 17 amid a growing COVID concern in the township. The number of cases is increasing, and the township closed down sports fields, sports programs and the playground (see Shutdowns Happening in Montville Due to Uptick in COVID-19 Cases). The next day, a surprising 19 cases were suddenly reported after many days of single digit cases.

“It's been a rough two weeks, with an increase of 38 cases, although we’ve cleared 21,” Township Administrator Victor Canning said at the meeting. “We’ve had 398 cases since the beginning of the year. As a result, we announced [Nov. 17] the closure of rec facilities and sports programs; but passive walking is allowed. We had to take these measures out of an abundance of caution.”

COVID case numbers are back to single digits since the 19th.

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Altice

The township filed a complaint against Altice, the township’s internet and cable provider (Cablevision) with the state Board of Public Utilities via a resolution at its Oct. 27 meeting.  Township Committee Member Matt Kayne has given updates about residents’ many problems with the provider at the past few meetings, stating that, at a time when wifi access is absolutely crucial to the public’s need to stay at home as much as possible, Altice’s service has been lacking.

As the resolution states, residents have experienced service outages, lack of responsiveness [from Altice customer service representatives], recurring performance issues with respect to cable and internet services, repeated outages and lack of necessary infrastructure, repairs and upgrades, and a reduction of staffing with respect to infrastructure and service calls from residents.

At the Nov. 17 meeting, Township Attorney Fred Semrau said that a complaint had been filed with the Board of Public Utilities, “asking for a technical expert to evaluate the township’s system and paid for by Altice.” Semrau said that “this is not precedence-setting. The BPU was also asked to look at the staffing, service, infrastructure and to appoint a technical expert to give us an assessment and a plan to address the lack of service and the service issues that the township has set forth at previous meetings of [the township committee].”

If you are having issues or difficulties with respect to cable or internet service, there are four ways to report the issue. Contacting Optimum via any of these channels will result in a ticket being created that will direct a repair team to assess and address the issue:

  • Message Optimum at optimum.net/chat
  • Send Tweet to @Optimumhelp
  • Visit optimum.net/support/outage
  • Call 1-866-950-3278

If you continue to experience service issues after using the above channels to mitigate your problem, then you can contact our Altice USA area representatives, Marilyn Davis at Marilyn.Davis16@AlticeUSA.com, and Shirley Michael at smichael@cablenj.org.

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