JCP&L: New Database Identifies Specific Outages

July 22, 2014 at 6:00 PM

BRIDGEWATER, NJ - John Anderson, of Jersey Central Power and Light (JCP&L), told the Bridgewater Township Council Monday that they have made several improvements over the past few months for alerting customers of power outages.

The company recently put in place a new online database that will display all of the power outages throughout the county, Anderson said. Notifications of outages that affect 100 or more customers will be sent to municipal officials for distribution and posting.

Anderson said that this new program has 24/7 access so customers will always be aware of the power outages in their areas.

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“Our 24/7 power center can help to identify specific locations of outages and it even states the number of customers affected,” he said.

In addition to the new database, JCP&L is continuing its email alert system that notifies all customers of a power outage. They can also sign up for JCP&L's interactive text messaging service to report a power outage or request the status of a reported outage.

To register, go to www.firstenergycorp.com/connect.

Anderson noted that they recently started adding the town with the outage in the title of each e-mail alert so customers are aware immediately if their town has an outage or not.

The council commended Anderson and JCP&L on their improvements and hard work in alerting their customers of power outages as quickly and efficiently as possible. 

Following Superstorm Sandy and its widespread outages in 2012, residents took JCP&L to task for its lack of efficiency in restoring the power to hundreds of homes. Local resident Neha Pallod Limaye began a Facebook group with a goal of getting the power company to take responsibility for the situation and make changes to ensure that outages would be better handled in the future.

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