More Than the Correct Fork


When people learn that I teach Global Business Etiquette and Protocol as well as Social Graces they usually ask if I teach table manners and dining etiquette (I do). Many people think of dining when they hear the word etiquette.

However, etiquette and protocol are more than the correct fork.

Etiquette and Protocol are about relationships, communication, leadership, image, a world view, business strategies, customer service, the bottom line, diplomacy, ethics, freedom, wisdom, poise, confidence, charm, power, resolving conflict, high performance, success and comfort. This broad list speaks to the depth and breadth of etiquette knowledge and its power.

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In the classic book The Vogue Etiquette Guide, then editor and later NJ State Senator, the late Millicent Fenwick said “Etiquette is a system for the complex business of living in a community. It is part of the web of customs, beliefs, laws and morals which sustain and restrain men “(and women).

Simply put, etiquette intelligence is a system of tools, skills and practical standards which enables us to successfully navigate business and social situations. Mastery of these tools will:

  • Help employees present their best selves

  • Achieve desired business and personal results

  • Increase the supply of civility in today’s culture

  • Develop successful relationships

  • Contribute to the mindset that what we do and say impacts others.

  • Bridge cultural and generational boundaries

  • Increase customer satisfaction

  • Bridge the gap between social media and standard business practices.

  • Improve workplace culture, productivity and profitability.


Harvey Mackay, author of Swim with the Sharks without Being Eaten Alive, said in his book, "I would like to start a campaign to return good manners to business. Bad manners are bad for business."

What do you think? Write to me at

Doris Young Boyer is an author, keynote speaker and global etiquette and protocol expert and founder and CEO of A Sense of Grace International, a training company that provides programs in communications and leadership.

She is a contributing author to the anthology MASTERING THE ART OF SUCCESS with authors Les Brown, Jack Canfield and Mark Victor Hansen and is a thought leader who speaks and writes about EtiQuettePowerTM and Mastering Success.

Doris has been quoted in business publications, magazines and newspapers and has appeared on radio and television.

Ms. Boyer works with organizations who want a workplace culture of civility, dynamic performance and profitability. and with people who want the poise, polish and confidence to put their best foot forward in business and social situations. Her clients benefit from her exposure to all levels of the corporate experience and her international business travel for Bristol-Myers Squibb.

Doris has over 20 years business experience, a Masters Degree in Education and a Certification in Corporate Etiquette and International Protocol from the Protocol School of Washington.

To order Mastering the Art of Success click on:

The opinions expressed herein are the writer's alone, and do not reflect the opinions of or anyone who works for is not responsible for the accuracy of any of the information supplied by the writer.

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