ROXBURY, NJ – The sale of Roxbury Water Company to New Jersey American Water, announced in July, is now complete, and the new company said it has no plans to raise rates.
The acquisition was approved Dec. 18 by the state Board of Public Utilities (BPU), said New Jersey American Water in a statement.
The approval means the nearly 4,000 Roxbury residents who got their water from Roxbury Water Company are now New Jersey American Water customers. All other Roxbury residents not using private wells are customers of the township water utility.
The company said it “adopted Roxbury’s existing rates” and has no plans to increase them. However, while Roxbury Water Company billed customers quarterly, New Jersey American Water said it will be sending water bills monthly.
“This is preferred by many customers, because providing 12 smaller bills instead of four larger bills makes it easier for customers to include the cost of water service in their monthly household budgets,” said the company. “Another benefit is that it provides customers with more frequent information about water usage. This allows customers to detect leaks on their household plumbing sooner.”
The first bills from New Jersey American Water will be sent in February, the company said. It will be pro-rated and will cover service fees and water use from the last quarterly meter reading by Roxbury Water Company – covering late November through February.
Community Meeting Planned
“New Jersey American Water is proud to be the new water service provider for our new Roxbury customers,” said New Jersey American Water President Deb Degillo in a statement. “We have been providing safe, reliable service to customers in the state for more than a century, and we are committed to ensuring a smooth transition and delivering that same standard of excellence to these new customers.”
The company said it is sending its customers a letter this week with information about the acquisition and an invitation to a community meeting on Jan. 23. The meeting will take place at the Roxbury Senior Center on 72 Eyland Ave. in Succasunna from 6 p.m. to 8 p.m.
It also announced a “dedicated page” of its website that is devoted to Roxbury: https://amwater.com/njaw/customer-service-billing/roxbury-water.
“Additionally, Roxbury Water Company’s two field employees accepted offers to join New Jersey American Water, providing important continuity that will allow for a smooth transition,” said the company.
It said buying Roxbury Water Company not only enhanced its customer base but also “will help strengthen New Jersey American Water’s ability to provide water in the water scarce Highlands Region.” It said Roxbury Water Company’s infrastructure “will become part of the company’s North Operations region, which serves more than 90,000 customer accounts in 32 municipalities in Bergen, Essex, Hunterdon, Morris, Passaic, Somerset and Warren counties.”
New Jersey American Water is a subsidiary of American Water (NYSE: AWK), described as the largest investor-owned water utility in the state.
“With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company,” said New Jersey American Water. “The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.”
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