December 24, 2013 at 5:00 AM
Target has proactively reached out to the state attorneys general and invited them to a call on Monday with their General Counsel to help bring them up to date on the data breach that has impacted Target and Target’s guests.
Target has actively partnered with the United States Secret Service and the Department of Justice on the ongoing investigation into the malware that affected Target’s point-of-sale system in their U.S. stores. Due to the nature of the investigation, the Secret Service has asked not to share many of the details of the forensics and investigation.
Target continues to experience a high volume of calls to their call center and have more than doubled the number of team members taking calls around the clock to help them resolve any issues they may have. Target has communicated to 17 million guests via email and reminded them that unless they have seen fraudulent activity on their account, there is no urgent need to call.
Target will also continue to push tips to their guests via social media. For instance, here is a recent step-by-step guide on how guests can set up alerts to be notified every time a transaction is made on their REDcard account.
In addition, Target wanted to mention that they have shared on Target’s blog, A Bullseye View, some behind-the-scenes photos of the Target team, including Target’s most senior leaders, who are continuing to work around the clock to help resolve this issue for their guests.