Monmouth County News

Monmouth County Communications Center Earns National Award for Outstanding 911 Services

Receiving the Outstanding 911 Call Center Award is Monmouth Sheriff Shaun Golden, second from right, with, from left, Rep. Frank Pallone Jr., Rep. Chris Smith and FCC Commissioner Michael O’Rielly.

WASHINGTON, DC — The Monmouth County Sheriff’s Office 911 Communications Center recently was recognized nationally for excellence in providing emergency services that utilize the latest advancements in new technology.

Monmouth County Sheriff Shaun Golden recently traveled to the nation’s capital to receive the Outstanding 911 Call Center/Program Award from the NG911 Institute, a non-profit organization that promotes the advancements of 911 services.  

In thanking the institute for the award, Golden acknowledged the efforts of the county board of freeholders and “the partners we serve under shared services agreements,” he said. “It is their vision and cooperation that allows us to save lives with the most effective and efficient technology being deployed by the best-trained operators in the world, while saving taxpayers millions of dollars annually.”

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The award was presented to Sheriff Golden by Commissioner Michael O’Rielly of Federal Communications Commission, Rep. Chris Smith and Rep. Frank Pallone Jr. at the Rayburn Office Building, which is utilized by the U.S. House of Representatives.

NG9-1-1 works closely with the congressional NextGen 911 caucus by serving as a resource to further the progress of 911 and Next Generation 911 services throughout the nation. Also recognized this year for its 911 call center was the Orange County Sheriff’s Office 911 Communications Division in Florida.

The Monmouth County Sheriff’s Office 911 Communications Center serves as a hub for county emergency services and is a blueprint for state of the art communications centers statewide.

It is staffed with 114 public safety telecommunicators who answer 911 calls for 50 agencies, which includes 47 municipalities, Brookdale Community College, Monmouth University and Naval Weapons Station Earle.

It also provides dispatch services for 22 police departments, 69 fire companies and 37 first aid squads. The Communications Division processes more than 750,000 calls annually. In addition, the center has an interoperability network system, which provides all county and local first responders the ability to communicate with each other during large-scale incidents through data and voice communications.

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