Business Operations Manager

Posted September 16, 2021

Position Summary and General Purpose:

Homewatch of South Orange is a premier provider of private home care services.   We provide in-home care, services designated to enhance the well-being, independence, & dignity of our client.  We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for.  We do not believe in a one-size fits all solution; we tailor our care plans to each individual client’s needs.

Homewatch of South Orange is seeking a talented Business Operations Manager to join our family.  Primary responsibilities include Payroll Administration, overseeing the planning, execution, and accurate processing of the bi-weekly payroll for 130+ team members. You will also play a role in managing accounts payables and will oversee the Accounts Receivables Manager.   You will also be responsible for overseeing Benefits Administration (managing insurance offerings).  In this role, you will have direct contact with Caregivers, and you will be expected to be a resource for them and establish rapport as a trusted resource for payroll related questions.  You will be expected to build relationships within the Caregiver Community. 

In addition, you will have two direct reports, the Accounts Receivable Manager, and the Office Assistant/Receptionist.  You will be responsible for training and developing them, providing feedback and support in real time. 

This position requires someone who is a self-starter, proactive, who will take ownership and accountability of the assigned responsibilities. They must be a problem solver and take initiative to resolve known issues and work to disrupt existing processes to ensure they are most effective.  Someone who is not comfortable with the status quo and will seek continuously improvement.  Someone with previous management experience and who can develop, motivate, and lead a team.  Proficiency with Excel is required. 

Essential duties and responsibilities include the following:

Payroll Administration:

  • Manage the bi-weekly payroll function for 130+ team members, ensuring on-time and accurate distribution
  • Responsible for timesheet reconciliation
  • Ensure payroll is accurately reflecting processing of new hires, terminations, bonuses, pay rate changes, and promotions
  • Compute wages and manage other withholdings such as IRA, wage garnishments, loans, etc.
  • Provides support to the entire organization (office staff and Caregivers) regarding all payroll related matters
  • Strong attention to detail to identify any errors in advance of submitting payroll
  • Maintain records and complete audits for insurance: worker comp, disability, liability, unemployment 
  • Identify opportunities for process and office management improvements, and design and implement new systems
  • State Agency Payroll Contact
    • Unemployment, Wage & Hour Disability, Wage Garnishment
  • Complete incoming employment verifications
  • Oversee Accounts Receivable Manager who is responsible for collections, invoicing, and long term care insurance
  • Assist with accounts payable functions

Benefits Administration:

  • Manage providers to ensure we are offering the best benefits to Caregivers and that they are cost effective to the company
  • Create and maintain communication to Caregivers providing timely updates, including the management of the Employee Handbook

Administrative Office Support:

  • Develop office policies and procedures and ensure they are implemented and adhered to
  • Manage office supplies inventory and place orders as necessary
  • Participate in general coverage of the office’s main phone and Caregiver hotline
  • Back up-front desk as needed

Team Development:

  • You will oversee two direct reports, Manager of Accounts Receivable and Office Assistant/Receptionist
  • Provide real time feedback, coaching, and support
  • Monitor overall team performance to ensure monthly targets are being achieved
  • Facilitate regular team meetings and one on one sessions

Education & Requirements:

Minimum: Bachelor’s Degree in Business, Accounting or Finance preferred, 1-3 years of billing/payroll experience, experience with Quickbooks or Viventium payroll a plus.  2 years of management experience preferred. 

Experience & Qualifications:

  • Ability to lead, motivate, and develop a team
  • Previous accounting (billing and payroll) experience preferred
  • Previous benefits management experience preferred  
  • Strong organizational and time management skills, and ability to prioritize
  • Excellent communication (both written and oral) and interpersonal skills
  • Exceptional attention to detail
  • Ability to think and work strategically; able to plan ahead and foresee opportunities
  • Ability to work independently and be self-motivated while still working within a team environment
  • Strong problem-solving skills and analytical abilities
  • Proficient with Microsoft Office (PowerPoint, Excel, Word)
  • Ability to demonstrate discretion and tact in handling confidential and sensitive information
  • Great work ethic
  • Takes initiative

We Offer:

  • A family friendly/flexible working environment
  • Base Salary: $52,000
  • Targeted Bonus: 15%
  • Benefits after 90 days
  • IRA Saving Program


Contact Information
  1. Michael Mitchell
  2. 9738100110