Government

Postal Service Officials Tell Chatham: Experts Will Re-evaluate Workload on Chatham Mail Routes to Address Problems

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Chatham officials and the district manager of the U.S. Postal Service met on Wednesday to discuss mail delivery Credits: TAP Chatham
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Len Resto, Chatham Borough Council President, reported on the meeting held Wednesday with the U.S. Postal Service at Chatham Borough Hall Credits: TAP Chatham
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CHATHAM, NJ - The U.S. Postal Service delivered a written statement to Borough of Chatham officials on Thursday, which, in part, said that delivery experts would be studying the mail routes in Chatham after a follow-up meeting was held Wednesday in Chatham Borough Hall.

Scott Hooper, U.S. Postal Service District Manager for the Northern New Jersey District, met with Chatham Borough Mayor Bruce Harris, borough administrator Steve Williams and council president Len Resto to follow up on the meeting held in December. Also attending was Aura Dunn, District Director for Congressman Rodney Frelinghuysen.

"It was a blunt meeting where there was no confusion over what Chatham expected as good postal service," Resto said. "We will be holding them to their promise and I will personally stay after them until mail service returns to normal."

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Four U.S. Postal Service representatives came to Chatham Borough Hall on Dec. 8, 2017, to offer remedies in response to complaints from Chatham Borough and Chatham Township residents about spotty mail delivery.

Below is the statement from Scott Hooper, District Manager of the Northern New Jersey District, sent Thursday, Jan. 18.

Thanks to Chatham Borough Mayor Bruce A. Harris, Borough Administrator Stephen Williams, Council President Len Resto, and Congressman Frelinghuysen’s District Director Aura Dunn for their participation, input, and feedback at the Jan. 17 meeting at Borough Hall, 54 Fairmount Avenue. We appreciate the opportunity to meet and review the progress of our plans to improve service in the Borough and the Township that were discussed at the first meeting on Dec. 8.

Let me reassure all our community leaders, the residents, and businesses in Chatham that we’ve heard you loud and clear. We are also asking our employees for their suggestions and feedback. In addition to the positive steps we’ve taken so far, we are in the process of scheduling a comprehensive re-examination of each of the eighteen carrier routes in Chatham. A team of delivery experts will reevaluate the workload on each of the routes. Mail volumes, delivery patterns, and the amount and type of deliveries served will be carefully examined. Our goal is to ensure the eighteen carrier routes are structured to provide every one of the 7,757 street addresses in Chatham with timely, consistent, and quality delivery services.

When the weather gets a little nicer, we want to throw open the doors to the post office to give the community a behind-the-scenes look with an open house.  This is also a way for us to say thank you to the members of the community for their business, hear about the things we are doing right, and where we can improve.

Of course, you don’t have to wait for the spring open house if you have any comments, concerns, or compliments you would like to share.  Feel free to give Chatham Officer in Charge Sonya Gilbert at call at 973-635-8400. Residents can also send us an email by visiting our USPS.com website and clicking on “Contact Us” at the bottom left-hand side of the homepage.  

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