Real Estate

Keller Williams Westfield Agents Bring Customer Service to New Heights

Keller Williams is a different kind of company, Westfield agents agreed — one that’s cutting edge, honest and delivers first-rate customer service. Credits: Keller Williams
Keller Williams is a different kind of company, Westfield agents agreed — one that’s cutting edge, honest and delivers first-rate customer service.  Credits: Jackie Lieberman

WESTFIELD, NJ — Looking for a real estate agent who puts clients first? Someone who loves the job, loves this community and knows it inside and out?

At Keller Williams Westfield, Jiali “Diane” Chen, Debra Bonomi, The Wyckoff Group (Doug and Janice Wyckoff), The Sold Sisters (Brigid Robertshaw and Marisa O’Brien), Susan Massa, Shari Kopla, Maureen McCann Illanovsky, Tammie Henderson and Jenifer DiVirgilio are waiting to help you, along with Guaranteed Rate’s vice president of mortgage lending Brian DiVito.

Keller Williams is a different kind of company, they all agreed — one that’s cutting edge, honest and delivers first-rate customer service.

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“What makes it stand apart is our belief system, our culture,” said Brigid Robertshaw, partner in the Sold Sisters group with Marisa O’Brien.

“It’s ingrained in our KW culture that we conduct our business with integrity and always ‘do the right thing,’” O’Brien explained. “Of course, the best part of our KW office is, without a doubt, the wonderful people we get to work with at every level.”

“There is an uncompromising approach to business skills and leadership that are uniquely matched by a belief and compassion that .is at the heart of our Keller Williams Realty,” said Susan Massa, broker associate. “A  personal integrity and unending drive to achieve  the best results for our clients.”

Agent Debra Bonomi said that the beliefs of Keller Williams are in perfect alignment with her own.

“We both believe the customers’ needs come first,” Bonomi said. “I am in this business to help my customers achieve their goals. KW provides the training, market data and resources I need to achieve those goals at the highest standard possible  — which is very important to me.”

Keller Williams makes it easier for agents to find success by treating its agents as partners. For example, it was the first to allow agents to post their individual cell phone numbers on their signs.

“We stand behind our agents, not in front of them,” explained Operating Partner/Broker Cara Moxley..

“I’m proud to be affiliated with one of the largest real estate organizations in the world,” said agent Jennifer DiVigilio. “Keller Williams agents are on a higher level through constantly being trained, coached, assisted, motivated and, most of all, appreciated.”

A large part of the support Keller Williams agents get is through constant training. It was named the no. 1 training company in the country last year and no. 2 this year by Training magazine.

“The agent training provided by Keller Williams ensures agents are equipped to provide superior customer service throughout the buying and selling transactions,” said agent Tammie Henderson.

“I love the supportive environment at Keller Williams,” said agent Diane Chen. “The camaraderie among my fellow agents is refreshing. They won’t hesitate to extend a hand anytime. This culture helps me serve my clients better.”

“I’m so happy with the KW spirit that if I relocated to Maine or California, I'd work at a KW office there,” Maureen McCann Illanovsky added.

The Keller Williams Westfield office adds an extra layer of customer service: Partnership with Brian DiVito at Guaranteed Rate means seamless one-stop shopping, with the most competitive rates, so customers needn’t go anywhere else. DiVito is available to meet in-person or online.

Keller Williams Realty is located at 188 Elm Street in Westfield and serves the communities along the train lines including Westfield, Cranford, Scotch Plains, Fanwood, Mountainside, New Providence, Berkeley Heights and the surrounding communities. Call them at 908-233-8502. To learn more about these agents, click here.

Editor’s note: Jiali “Diane” Chen, Debra Bonomi, The Wyckoff Group, The Sold Sisters, Susan Massa, Shari Kopla, Maureen McCann Illanovsky, Tammie Henderson, Jenifer DiVirgilio and Brian DiVito, are advertisers on TAP into Westfield. You can read their column every Monday on

To learn about becoming an advertiser, email or call 917-676-2302.

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