UNION COUNTY, NJ – When one of Union County’s newest residents was ready to come into the world earlier than expected, Joy Allen knew just what she had to do.
Allen, a 911 telecommunicator who answers calls at the county’s dispatch center, guided the parents-to-be through a home birth from the other end of a phone line. Allen was honored for her efforts during last week's freeholders meeting.
“On the morning of June 28, 2019, a Springfield resident called the 911 communications center, as her baby was crowning,” said Freeholder Christopher Hudak, who presented Allen with a commemorative resolution during the meeting last Thursday. “Joy calmly assessed the situation, and provided the residents with instruction of how to assist with the delivery of the baby.”
“Joy’s efforts proved to be successful,” he continued. “The newborn baby was delivered, and first responders were able to bring the baby and the mother to the hospital. Joy should be commended for her calmness and her confidence and her professionalism. And most importantly, baby and mother are very healthy.”
Hudak explained that Allen’s assistance to this family is an example of how the dispatch center benefits the county as a whole.
“Today we have a great example of not just the statistics and the good government business that is having the shared service available in Union County,” Hudak said. “It’s also an example of the human impact that the men and women who work in the dispatch center have.”
“I see that many of the dispatchers that you work with every day are here, and it’s, you know it’s a testament I think to the dispatch center itself, and the teamwork and camaraderie that people in the department have,” he added later. “Thank you for a job well done, and for being professional and making sure that Union County has a new resident.”
Allen has worked at the dispatch center for 11 months, Hudak said.
“Thank you. Thank you very much,” Allen said after receiving her resolution.