NEW JERSEY — Would you rather be online or on line?
New Jersey Motor Vehicle Commission (MVC) Chief Administrator Sue Fulton said Mon., Nov. 2, that the agency is considering keeping some systems put in place during the COVID-19 pandemic once the health crisis subsides - namely minimizing the need to show up in person.
“Some of these steps we’re going to keep because they just make things move faster and it’s easier for customers," said Fulton during the state's coronavirus press briefing. “We’re certainly going to keep transactions online, keep that availability. The appointment-only [system], it’ll depend upon what’s more convenient for people over time. Sometimes people don’t want to make an appointment. They want to just come in…but that we’ll have to revisit.”
Other measures put in place or encouraged amid the pandemic include calling ahead in case an in-person appointment is not necessary, designating MVC locations based on services available and no-contact license plate drop boxes.
Fulton also shared a newly installed ticket system, which has also made things easier.
“A year ago, you would have stood in line to check in, then stood in another line to get your ID checked, then stood in one more line for service. Now when you check in, we take your number and you're free to go until you receive a series of text messages to return for service. This system isn't revolutionary. But last year, it didn't even exist in our 39 agencies,” she said.
Fulton said she understood frustrations felt by MVC customers, with many complaining about long lines and lengthy wait times.
“We know that many customers are frustrated as we've been digging out from the COVID-19 backlog,” Fulton concluded. “This has been an incredibly stressful time for our customers, as well as for our employees. But I promise you, we will never stop trying harder to serve you faster, while protecting you from fraud, identity theft and COVID-19.”
Gov. Phil Murphy urged New Jersey residents not to camp overnight at centers.
“As the MVC begins shifting to an appointment based system…the fact is that at the majority of agencies, customers showing up after 10 a.m. or in many cases 11 a.m. are still able to have their transaction handled that day,” Murphy said.
He also provided the latest coronavirus figures: 1,379 new cases (total of 240,997) and three new deaths (total of 14,564 and another 1,793 considered probable). Another 20 people died in hospitals Sunday, but those patients are still awaiting further lab confirmation.
The state’s positivity rate is 5.29% and the rate of transmission is 1.28.
For the sixth day in a row, there are more than 1,000 hospitalizations (1,109), with 212 people in intensive care and 100 patients on ventilators.
The governor will return to an in-person press conference Thur., Nov. 5. Watch Monday's virtual brief below:
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