Do you know how many positive customer service experiences it takes to make up for a bad experience? Can you guess?

It actually takes 12 positive experiences to make up for a single unresolved negative experience. Also, news of bad customer service experience reaches more than twice as many people as praise for excellent customer service. 

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How many emails do you exchange with your team daily? How much time does it take to brief your team on progress and goals? Does your answer make you cringe? If so, you should update your collaboration tools. 

Rather than writing multiple emails daily, apps can help you simplify communication with your team. They can also help you organize your team better. Most apps for team collaboration ...

Do you remember when you could only send 1,000 texts each month? Thankfully, today's messaging apps provide free and unlimited messaging, which is a refreshing solution for rigid text message limits and high costs. Now, with a single app, you can communicate with your customers, make calls, deliver content, and sell products.

These added functionalities make apps sticky. They draw people ...