As we continue to monitor the coronavirus (COVID-19), the health and safety of our community and employees is our top priority. We are regularly monitoring updates provided by the Center for Disease Control, World Health Organization, and other state and federal organizations to ensure the continuation of our operations. Out of concern for the health and safety of our employees and our customers, Edison Water Utility staff will not enter residences to read meters until further notice.
Edison Water Utility is also suspending nonessential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments. Customers are advised to continue reporting water emergencies to our 24-Hour Emergency Hotline: (732) 287-0100.
Beginning March 18, 2020, general public access to the Municipal Building, including the Edison Water Utility office, will be restricted to those individuals with pre-scheduled appointments. To limit risks to employees and other customers, we strongly encourage customers to manage their accounts and payments online at https://www.edisonwaterutility.org/customer_service/bill_pay.php.
Customers seeking to make cash payments must schedule an appointment by calling (732) 287-0900 and following the prompts to the appropriate department. Visitors will be required to check in upon arrival.
However, we request that you refrain from visiting municipal offices if you:
• have symptoms of coronavirus (COVID-19), including fever or cough;
• have travelled to, or been in close contact with someone who has travelled to, a high-risk country as identified by the US Center for Disease Control in the last 14 days; or
• have been informed by public health officials that you are suspected or confirmed to have COVID-19.
- According to the Centers for Disease Control and Prevention, the COVID-19 virus has not been detected in any drinking water system.
For additional information about water supply, please visit www.amwater.com/njaw/ or www.middlesexwater.com.
Please call our Customer Service staff at (732) 248-6400 or contact Customer Service online at https://broker.edmundsassoc.com/RSS/?municipalId=1205NJ#MAKE_A_REQUEST with questions.
We will post updates as appropriate to our website at www.edisonwaterutility.org