Home & Garden

Press Releases

Elizabethtown Gas Ramps Up Efforts to Protect Customers from Utility Scammers

5f3aa820f0218a371d9a_Elizabethtown_Gas.JPG
Elizabethtown Gas Company Credits: Alex Marcantonio
5f3aa820f0218a371d9a_Elizabethtown_Gas.JPG

UNION, NJ – Natural gas and electric utility companies across the United States and Canada are joining forces to protect customers against utility scams.

The Utilities United Against Scams collaboration have designated Nov. 16 as “Utilities United Against Scams Day.” This day will be supported by a week-long campaign with content focused on exposing the tactics scammers use to steal money from customers, and how customers can protect themselves. 

The collaborative encourages the public to share these messages to help guard against scam activity.

Sign Up for E-News

There are a number of scams. In one particular scam, a customer receives an unsolicited phone call from an individual who falsely claims to be a company representative. The scammer warns that the company will disconnect the customer’s natural gas service if a payment is not made within a short timeframe.

Scammers also can duplicate a company’s upfront Interactive Voice Response system, so when customers call back phone numbers provided by the scammer, it appears to be legitimate. Some of these scams also use caller ID spoofing to replicate a company’s customer service number.

Red flags for scam activity

The individual becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.

The individual instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the company.

The individual asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself

Whenever a field service representative or one of our contractors visits your home or business, they will provide Elizabethtown Gas identification. If you have further concerns, please contact customer care at 1-800-242-5830 to confirm that a representative has been scheduled to perform work at your premises.

When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify that they are an Elizabethtown Gas employee.

If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would know, including the date of your last payment, the amount of your last payment and your account number.

Elizabethtown Gas will never demand payment by one method such as prepaid debit /ATM card or checking account.

Any customer who has doubts about the legitimacy of any call from Elizabethtown Gas, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.

Customers who suspect or experience fraud, or feel threatened during contact with an individual posing as a company representative, should contact local authorities, and then the Customer Care Center at 1-800-242-5830.

For more information, visit www.elizabethtowngas.com or follow Elizabethtown Gas on Twitter and Facebook to learn more.

TAP Into Another Town's News:

You May Also Be Interested In

Sign Up for E-News

Elizabeth

Upcoming Events

Fri, February 23, 8:30 AM

Honor Ridge Academy, Clark

Workshop for Parents & Educators: Reducing ...

Education Giving Back

Carousel_image_9c2bb78674ccc6c956e3_2018_st_pats_flyer

Fri, February 23, 12:00 PM

Roselle Park

St. Patrick's Day Party

Fri, February 23, 3:30 PM

Union Public Library, Union

Teen Advisory Board (TAB) Meeting

Arts & Entertainment Education

Union County Freeholders Partner in Two Upcoming Hiring Events

February 17, 2018

ELIZABETH, NJ – The Union County Board of Chosen Freeholders have announced two hiring event opportunities coming up with Griswold Home Care of Union County and the United Airlines “Summer Assist” youth program.

The first event is with Griswold Home Care of Union County. They are a privately owned, non-medical home care company and are looking for Certified Home Health Aides ...

“Hidden in Plain Sight” - A Presentation Centered Around a Teen’s Bedroom 

ROSELLE, NJ - Elizabeth Parents, grandparents, caregivers, when it comes to your children and drugs, do you know where to look? Do you know what you are looking for? You may be surprised at what is "Hidden in Plain Sight."

The Roselle Everett Hatcher Prevention Coalition and Prevention Links invite all parents, grandparents, caregivers, teachers and other adults from the city of ...

At Westfield High School, Student Says ‘It’s Almost Normal to Juul Here’

February 16, 2018

Editor’s note: This story about the rise in teen e-cigarette use, written by Westfield High School student Greta Frontero, originally ran in the Jan. 8 edition of WHS student newspaper Hi’s Eye.

WESTFIELD, NJ — A 12th-grade Westfield High School female said she doesn’t bring her Juul to school, but will use someone else’s if the opportunity ...

Indictment Handed Down in Millburn Carjacking

February 21, 2018

TRENTON, NJ – An indictment was handed down in the November carjacking in Millburn where a 13-year old girl was allegedly grabbed by the neck and the suspect threatened to kill her. 

The 11-count state grand jury indictment charges Ahmed Anthony, 30, of Newark with conspiracy, carjacking, robbery and making terroristic threats among other charges. The conspiracy in the first-degree ...

Democratic Party Would Be Making a Big Mistake by Not Recognizing Colleen Mahr's Talents

February 19, 2018

Dear Editor:

Mayor Colleen Mahr has been a valuable friend to the Township of Cranford. Whether it’s offering advice and assistance during devastating flood cleanup, supporting the Mayor's Council on the Rahway River, or her insight and assistance in meeting our affordable housing obligations, Mayor Mahr is always there for Cranford.

Colleen’s fairness and integrity is ...

'What Stays' exposes family secrets and lies

‘What Stays’ exposes family secrets, resentment and lies

By Liz Keill

SUMMIT, NJ – In an original play by Laura Ekstrand and Jason Szamreta, the Dreamcatcher Repertory Theatre has provided an enlightening, funny and heart-felt view of family foibles.

Ekstrand has said that the germ of the play came from conversations with the ensemble members of the troupe, based on ...

Reminder: Free Wellness Program for Union County Military Women

February 22, 2018

All Union County women with military service – veterans, active duty and reserve – are invited to join “Boots 2 Heels,” a free event designed to foster wellness and connect women with resources and guidance for empowerment. Boots 2 Heels will be held on Saturday, February 24 at the Westfield Armory, located at 500 Rahway Avenue in Westfield.

The event is free but ...