TRENTON, NJ -- Assemblyman Dan Benson is hoping to address the backlog at the Motor Vehicle Commission (MVC) offices which have been swamped after the agency was closed for three-month because of the COVID-19 pandemic by creating an online check in system.
"The MVC has been working to clear its backlog from the spring closures, while also accommodating current customers with items coming due now. People are tired of waiting in long lines or visiting agencies multiple days in a row just to get a spot in the queue, and the coming colder temperatures will make this worse," said Benson.
Benson noted that, even before coronavirus, lengthy wait times at MVC offices were commonplace in New Jersey.
Under his legislation (A-4487) at least six agencies would participate in the pilot program initially, expanding to include four more offices halfway through its duration. The proposed check-in system would allow patrons to reserve a spot in the queue online, advance in the queue without physically being present, and check in remotely from the parking lot of the MVC office or in-person with an agency employee.
"An online check-in system would allow drivers to reserve a space in the MVC's queue from the comfort of their homes and avoid spending hours waiting in front of the office," Benson said. "This will make visiting the MVC more convenient long after the backlog is cleared and modernize the way the agency serves drivers across New Jersey."
The MVC currently has a check-in program, but patrons must be physically present in front of the office to be added to the queue. The system developed under the pilot program would allow patrons to reserve their spot in line from home, which would help alleviate long lines at MVC offices.
The Assembly Transportation and Independent Authorities Committee, of which Benson serves as chairman, approved the measure on Thursday. It now awaits further action by the State Legislature.
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