HAMILTON, NJ – Mayors Dave Fried and Jeff Martin are encouraging Hamilton and Robbinsville residents who are customers of Altice/Optimum USA to voice their views on their service cable and internet provider at next month's public hearing. Following a litany of complaints regarding poor service and customer service by Altice/Optimum the New Jersey Board of Public Utilities (BPU) announced last week that there is "sufficient cause" to investigate Altice USA.
In August, Hamilton and Robbinsville Townships sent a joint letter to BPU requesting an investigation into the service being provided to our residents after receiving an influx of complaints against Altice.
In the letter, Martin stated, “Having reliable cable and internet service has never been more of a necessity than this year has proved it to be. Both municipalities’ residents have experienced similar, unacceptable issues and a lack of timely remediation from Optimum. Mayor Fried and I will fight for our residents by partnering together on this issue and hope that by doing so it will provide for a stronger likelihood of these concerns being taken seriously by the State. “
“It is the duty of Optimum (Altice USA) as a utility to furnish safe, adequate and proper service for its customers ... and they have failed in that duty,” Fried said last summer. “We should not have to continuously pressure this provider to do its job."
The BPU public hearing on Optimum/Altice USA on March 16, 2021 will be held virtually. Information concerning participation in the public hearing will be posted the agency's website.
The deadline for residents to submit comments and documentation to be considered in the investigation is Friday, February 26. They should be submitted via email to: firstname.lastname@example.org as PDF or Word format documents with the email subject “Docket No. CX21020139 - In the Matter of the Requests for an Investigation into the Operations of Altice USA in New Jersey.”
Assemblyman Wayne DeAngelo (D-Hamilton), chairman of the Assembly Telecommunications and Utilities Committee issued a statement on Monday regarding the cable television and internet provider that serves roughly 800,000 New Jerseyans.
“Customers have complained about poor customer service, rising prices, and that their cable simply does not work," said DeAngelo. "No one should have to worry about the services they pay for not working, especially during these cold winter months amidst the COVID-19 pandemic. Many are staying safe in their homes and have been unable to use their internet. Children who are home virtually learning need reliable internet service."
"We must ensure that residents who pay for certain services Altice provides such as cable television and the internet are able to get the consistent service they need during these unprecedented times," DeAngelo added.
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