MONTCLAIR, NJ - Governor Murphy was at the Bay Street Station in Montclair on Monday to sign an executive order improving transparency at NJ Transit by requiring NJ Transit rail performance metrics to be shared with the public on a monthly basis.
1,400 commuters utilize the Bay Street Station each day, Murphy said, "our goal is to get them to where they need to be safely and on time."
"In just a few minutes, I will sign an executive order requiring greater public transparency into the actual number of cancellations and delays that occur along NJ Transit, as well as their causes," Murphy said.
"All of us are committed to restoring NJ Transit as the nation’s preeminent mass transit system."
“Improving communication with customers has been among the most important objectives in our efforts to improve NJ Transit performance, safety, and reliability,” Murphy added. “The step we’re taking today requiring performance metrics to be released monthly will give rail commuters the information they need to make informed decisions and provide accountability to the public in real time.”
“When I arrived at NJ Transit, I found a hollowed out, severely neglected organization which hampered our ability to deliver the service our customers rightfully expect and deserve,” said NJ Transit President and CEO Kevin Corbett. “We’ve taken aggressive measures to address recruiting, Infrastructure needs and languishing capital projects. As a result, we are rapidly restoring the depleted ranks of employees and seeing improved performance that indicates we’ve turned a corner. But make no mistake, we still have a lot of ground to make up. I will not be satisfied until our customers are. Increased transparency and improved metrics will hold our organization accountable at all times.”
Among the legislative leaders who hailed the new measure was Assemblyman Dan Benson (D-Hamilton) who said that he has long believed that "better communication and transparency between NJ Transit and its customers should be a priority and public performance metrics can be an important part."
“Riders, especially commuters who have borne the brunt of this, deserve to know this information as soon as possible so they can make informed decisions. This includes being able to review the number of train cancellations or reductions in service, where and for what reasons, as well as, on time performance metrics. This is another positive step by this administration on what is needed to correct this agency."
Murphy concluded by saying that he will not shy away from the challenge of turning around the system and addressing the issues that have plagued commuters for years.
Know a story we should share with readers? Email editor Elizabeth Meyers and tell her about it.