The Holland Christian Home (HCH), a senior living community in North Haledon, NJ, has been recognized by the Great Place to Work Institute (GPTW) and certified as a “Great Place to Work®.” It is one of only six senior living communities in New Jersey to receive this certification in 2019. The certification is the result of a survey and evaluation process conducted by GPTW, an independent research and consulting firm nationally recognized for producing workplace lists such as the annual Fortune 100 “Best Companies to Work For” list.
The survey, which was completed by 81% of the organization’s 150+ staff members, evaluated over 60 elements of team members’ experiences on the job. Using methods developed through years of studying high-trust, high-performance workplaces, GPTW judged factors like employees’ trust in leadership, pride in contributions, and relationships with coworkers.
According to the survey, 87% of HCH employees agreed that “my work has special meaning: this is not ‘just a job’.” That is higher than the average percentage of employees who said the same thing at Fortune 100 Best Places to Work organizations (such as American Express, Accenture and Goldman Sachs).
Similarly, 85% of employees said “I feel I make a difference here” and “people celebrate special events around here.”
“As an organization, we believe we can never do enough to communicate and connect with our team,” said Executive Director & Administrator Carlos G. Beato. “We cherish our residents, and our shared commitments to them and to our religious principles make our work meaningful and fulfilling.”
The employee turnover rate at HCH in 2018 was a miniscule 2%. And there is evidence that employee satisfaction is contributing to resident satisfaction. An independently conducted 2018 survey revealed that 97% of residents recommend the Home to others.
“We applaud the Holland Christian Home for seeking certification and releasing its employees’ feedback,” said Dr. Jacquelyn Kung of Great Place to Work’s senior care affiliate Activated Insights. “These ratings measure its capacity to earn its own employees’ trust and create a great workplace for high performance.”
Indeed, the New Jersey Department of Health (NJDOH) has noted high performance at the Home. Following unannounced, on-site inspections, NJDOH gave the Home a rating of “Deficiency-Free” in each of the last two years. And the Home consistently boasts nurse-to-resident ratios that are above average in New Jersey according to data that is publicly available through NJDOH.
The Holland Christian Home has been serving northern New Jersey’s senior community since 1895. Through their Life Care model, one entrance fee covers a lifetime of care ranging from independent living to 24/7 skilled nursing — all under one roof.
“The Home is made up of wonderful associates that work hard each day for the service of our seniors and their families,” said Beato. “I am very proud to be working alongside them to continue our 124-year legacy.”