WASHINGTON - All local Social Security offices nationwide will be closed to the public for in-person service starting Tuesday, March 17, 2020.

This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services. We will make certain exceptions for specific dire need situations, which we explain below.

Local offices, including the Bridgewater office, 245 Highway 22, will direct the public to access www.socialsecurity.gov for business that can be conducted online.

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Our Offices

Local offices will focus on specific critical workloads only. For the critical issues below, you can contact your local office directly on the telephone number listed at https://secure.ssa.gov/ICON/main.jsp. You will find the general inquiry telephone number under “Show Additional Office Information” for the office you select.

Dire need benefit payments, which include if you did not receive your benefit payment, presumptive payments, or if you need your benefit payments reinstated.

Severe disability, blindness, and terminal illness cases.

Dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.

For critical payments, we will send critical payments by mail or we will schedule an appointment for you to visit the office for pickup.

Regarding appointments, please note the following:

Our priority for telephone appointments are for dire need claim situations.

If you already have a scheduled appointment, we will attempt to contact you by phone and/or reschedule for a telephone appointment. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.

You may need to wait for the offices to reopen for the following in-person services:

New or replacement Social Security card.

Benefit verifications.

However, you can use a my Social Security account available at www.socialsecurity.gov/myaccount to get an benefit verification. People in most states can request a replacement Social Security card with their personal account and we offer many other services online.

Our National 800 Number

Please be patient if you call our National 800 Number. Our available telephone representatives are focusing on these critical workloads:

Reports of non-receipt of payment.

Change of address and direct deposit.

Scheduling telephone appointments for severe disability, blindness, and terminal illness cases and dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.

How can I get help from Social Security without visiting an office?

First, please use our secure and convenient online services available at www.ssa.gov/onlineservices. You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more – from anywhere and from any of your devices. We also have a wealth of information to answer most of your Social Security questions online, without having to speak with a Social Security representative in person or by phone. Please visit our online Frequently Asked Questions at www.ssa.gov/ask.

If you already have an in-office appointment scheduled, we will call you to handle your appointment over the phone instead. If you have a hearing scheduled, we will call you to discuss alternatives for continuing with your hearing, including offering a telephonic hearing. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.

If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 Number has many automated service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.ssa.gov/agency/contact/phone.html.

How can I find out if my Social Security office is open?

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

If you need to contact your local office for a dire need situation, please look for the general inquiry telephone number at Security Office Locator under “Show Additional Office Information” for the office you select. Please visit our Office Closings and Emergencies page for the latest information about office closings.

Will I continue to receive my Social Security benefit or Supplemental Security Income payment if I use Direct Deposit?

Yes. You will continue to receive your monthly benefit amount if you use Direct Deposit.

I receive my benefit payment by mail. Will my mail be affected by COVID-19?

Please visit the United States Postal Service their latest statements about COVID-19. Visit our website to learn how to sign up for Direct Deposit.

For further information, call (1-800) 772-1213.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services. We will make certain exceptions for specific dire need situations, which we explain below.

Local offices will direct the public to access www.socialsecurity.gov for business that can be conducted online.

Our Offices

Local offices will focus on specific critical workloads only. For the critical issues below, you can contact your local office directly on the telephone number listed at https://secure.ssa.gov/ICON/main.jsp. You will find the general inquiry telephone number under “Show Additional Office Information” for the office you select.

  • Dire need benefit payments, which include if you did not receive your benefit payment, presumptive payments, or if you need your benefit payments reinstated.
  • Severe disability, blindness, and terminal illness cases.
  • Dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.

For critical payments, we will send critical payments by mail or we will schedule an appointment for you to visit the office for pickup.

Regarding appointments, please note the following:

  • Our priority for telephone appointments are for dire need claim situations.
  • If you already have a scheduled appointment, we will attempt to contact you by phone and/or reschedule for a telephone appointment. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.

You may need to wait for the offices to reopen the following in-person services:

  • New or replacement Social Security card.
  • Benefit verifications.

However, you can use a my Social Security account available at www.socialsecurity.gov/myaccount to get an benefit verification. People in most states can request a replacement Social Security card with their personal account and we offer many other services online.

Our National 800 Number

Please be patient if you call our National 800 Number. Our available telephone representatives are focusing on these critical workloads:

  • Reports of non-receipt of payment.
  • Change of address and direct deposit.
  • Scheduling telephone appointments for severe disability, blindness, and terminal illness cases and dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.

How can I get help from Social Security without visiting an office?

  • First, please use our secure and convenient online services available at www.ssa.gov/onlineservices. You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more – from anywhere and from any of your devices. We also have a wealth of information to answer most of your Social Security questions online, without having to speak with a Social Security representative in person or by phone. Please visit our online Frequently Asked Questions at www.ssa.gov/ask.
  • If you already have an in-office appointment scheduled, we will call you to handle your appointment over the phone instead. If you have a hearing scheduled, we will call you to discuss alternatives for continuing with your hearing, including offering a telephonic hearing. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.
  • If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 Number has many automated service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.ssa.gov/agency/contact/phone.html.

How can I find out if my Social Security office is open?

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

If you need to contact your local office for a dire need situation, please look for the general inquiry telephone number at Security Office Locator under “Show Additional Office Information” for the office you select. Please visit our Office Closings and Emergencies page for the latest information about office closings.

Will I continue to receive my Social Security benefit or Supplemental Security Income payment if I use Direct Deposit?

Yes. You will continue to receive your monthly benefit amount if you use Direct Deposit.

I receive my benefit payment by mail. Will my mail be affected by COVID-19?

Please visit the United States Postal Service their latest statements about COVID-19. Visit our website - ssa.gov/coronavirus - to learn how to sign up for Direct Deposit.