PUTNAM COUNTY, N.Y. - More than 3,000 Carmel NYSEG customers lost their power on Monday (April 13)—2,600 of them in Mahopac—as a severe rainstorm raked the area. As of 3 p.m., the utility company had yet to set estimated restoration times for the customers who have lost service.

 The Putnam County Emergency Operations Center (EOC) said it remains open to manage the ongoing storm, which is expected to continue through the early evening and hamper abilities to provide electric restoration.

All county facilities were already closed to the public and operating on a reduced staff due to COVID-19.

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“Many of our facilities are without power and significant wind gusts are making it difficult for NYSEG to provide repairs safely”, said County Executive MaryEllen Odell. “I have asked the remaining employees to check road conditions and only leave if they feel they are safe.”

The County EOC was previously open to manage the COVID-19 virus. With the addition of these intense storms, Odell activated the full ICS staff.

NYSEG and Central Hudson Gas and Electric will continue to work on full restoration and “Make Safe” which allows area highway departments to safely clear downed trees and branches.

Putnam County 9-1-1 remains fully manned and should only be used for emergency requests for Police, Fire or EMS. Calls regarding COVID-19 information should be directed to 211.

NYSEG said currently more than 13,000 customers in Putnam, 5,000 in Westchester and 800 in Dutchess are without power. Additional outages are possible as forecasts indicate the most severe weather is yet to come.

Current forecasts call for high winds and thunderstorms to strengthen during the afternoon period before exiting the region around 8 p.m. As a result, isolated wind gusts of 50-60 mph are possible. The companies urge customers to monitor forecasts and limit travel unless necessary.

In anticipation of the weather the company’s storm readiness team has been monitoring weather forecasts, planning, and readying and staging crews and equipment. Currently, nearly 1,000 company and contractor line and tree resources are on-site and ready to respond statewide. Due to the forecasts, many of those personnel were pre-staged in the southeastern portion of the state.

Given the ongoing COVID-19 challenge, NYSEG officials reaffirmed that crews are continuing to follow CDC recommendations, including social distancing and hygiene-related best practices.

Recognizing that the coronavirus has many residents sheltered at home, NYSEG officials ask customers to observe a 6-foot social distance if they must be near workers and always remain outside the work zone. Allowing our crews to remain uninterrupted and focused on our work enables us to determine damage and make repairs more quickly. The company is also coordinating preparations with state and local emergency management officials.

The company will provide updates throughout the event to the general public on its website and social media channels (Facebook and Twitter) and also remind customers of the following safety tips to prepare for the storm and stay safe if power outages do occur.

Stay Away From Downed Wires:

Stay at least 30 feet from a downed power line.

If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.

NYSEG customers should call 1-800-572-1131 to report downed power lines or other hazardous situations.

During a Power Interruption

Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

To report a power interruption, contact NYSEG at 1-800-572-1131.

Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities:

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe.  NYSEG customers are asked to call 1-800-572-1131 to report downed wires. Once this vital public safety work is complete, the company will:

Assess the damage to the electricity delivery system.

Develop a detailed restoration plan.

Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com or RGE.com and on the company’s social media pages:

Facebook: @NYSEandG

Twitter: @NYSEandG

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