AUSTIN, TX: On November 20th, at an awards ceremony in Austin, Texas, PSE&G has been named recipient of the 2019 ReliabilityOne™ Award for Outstanding Reliability Performance in the Mid-Atlantic Region – for the 18th consecutive year. An outstanding contributor honor also was awarded to PSE&G’s Emergency Preparedness Director Paul Toscarelli, of Holmdel, NJ.  

Upon receiving his reward Toscarelli commented, “I am very excited and proud to receive this award. The efforts, dedication, and teamwork of my group have demonstrated excellent results in the areas of electric reliability and positive customer experiences.  Thank you, on behalf of myself, my team and PSE&G.”

Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.

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Toscarelli has over 20 years at PSE&G, and is currently the Director of Emergency Preparedness.  He leads the emergency preparedness team that includes managing the activities around all storm preparations, staffing, systems support, and the entire electric operation safety program.  His responsibilities also include the oversight of all PSE&G’s reliability data.   Paul has provided leadership and direction to complete various major utility strategies. He participates in the Customer Experience Team for Electric Operations where the main areas of focus are ETR Accuracy and Customer Communications.  Paul also has the lead for the JD Power Quality and Reliability segment of the survey. 

PSE&G Vice President, Electric Operations, Jack Bridges comments, "Paul works continuously to provide a safe work environment for all employees.  He follows up on accidents, operating errors, and general issues on the system to ensure the root causes are determined and recommendations are implemented.  Paul is always focused on continuous improvement of our results.  Paul takes the time and actions to mentor newer employees and engineers with lesser experience."   

This year, PSE&G invested nearly $2 billion in infrastructure programs to strengthen systems through accomplishments such as modernizing and raising substations high above flood levels, and deploying computer systems, sectionalizing circuits and using spacer equipment -- all measures that quicken restoration time. We’ve installed reclosers and other equipment that preemptively detect outages and automated systems that enhance our smart grid. This honor marked the 18th consecutive year PSE&G received the Mid-Atlantic Region award. In the past, PSE&G also has been honored by PA Consulting with awards for national excellence, response to a major outage event, outage response time, customer engagement and, for the first time last year, the Outstanding Customer Reliability Experience Award.

“This recognition helps increase customer awareness about the investments we make and the many ways we work year round to deliver safe, reliable and resilient electric service,” said Jack Bridges, PSE&G vice president-electric operations. “Whether we’re using smart grid technology or climbing backyard poles just like they did 100 years ago, overall our customers experience 99.99 percent reliability, and we’re proud of our tradition of keeping the lights on.’

All large utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne™ Award. There are seven regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West and Southeast. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. 

“For the past 19 years, the ReliabilityOne™ Awards have highlighted outstanding electric utility providers who are building a positive human future in a technology-driven world,” said Gregg Edeson, PA Consulting’s ReliabilityOne™ Program Director. “We are pleased to name PSE&G as an industry leader for delivering stellar service and restoration efforts while balancing customer needs and optimizing investments.”