Montclair, NJ– Mountainside Medical Center recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. The hospital is celebrating Patient Experience (PX) Week April 26 – April 30, 2021.

PX Week is brought to the healthcare community by The Beryl Institute, an organization dedicated to improving the patient experience through collaboration and shared knowledge.

PX Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact the patient experience every day. From nurses and physicians to support staff and executive professionals, as well as patients, families and communities served, the Institute hopes to bring together healthcare organizations across the globe to observe PX Week. 

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“Patients and their loved ones have trusted us to take excellent care of them, and we strive to earn that trust every day,” said Janna Hembrough, director of patient experience at Mountainside Medical Center. “Every role at the hospital has a huge impact on the patient experience.”

The Beryl Institute defines the patient experience as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care."

“Improving the patient experience is not just an activity we acknowledge for a single week. It is a year-round effort,’ says Tim O’Brien, chief executive officer at Mountainside Medical Center. “At Mountainside, our commitment to patient-centered care by having compassion and empathy for our patients and their loved ones is a top priority.”

About The Beryl Institute
The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

About Mountainside Medical Center

Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The hospital provides patients immediate access to innovative and effective treatment alternatives at specialized centers within the hospital that focus on imaging, women’s health, cancer care, surgery, obesity, stroke and chronic kidney disease. Mountainside Medical Center is designated as a Primary Stroke Center by the NJ State Department of Health and Senior Services and is one of only a few community hospitals licensed by the State to perform emergency cardiac angioplasty. To learn more about Mountainside Medical Center visit www.mountainsidehosp.com.