MONTVILLE, NJ – The Montville Township Committee held a short meeting on Feb. 23 and they did not mention to the public the hearing that has resulted from their complaint, along with 11 other towns, regarding Altice’s customer service and service interruptions that led to a complaint lodged with the BPU and will now be shared as a public hearing.

The hearing, to be held Tuesday, March 16, at 10 a.m., due to the Board of Public Utilities’ “review of various complaints from municipal and government officials requesting a Board investigation and intervention in this matter,” will give both officials and Altice customers the opportunity to voice their concerns about the services received from Altice and have the company respond to the concerns, according to documentation from the BPU.

If you would like to attend, it will be virtual; via GoToWebinar at:

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https://attendee.gotowebinar.com/register6394623700937034763

During his attorney’s report, Fred Semrau made no mention of this hearing, instead stating he would discuss items in closed session. But Committee Member Matt Kayne said, “Mr. Semrau mentioned the Board of Public Utility complaint that we had filed over three months ago; the lack of response from the board, which is supposed to protect the rights of the state citizens from monopolistic utility companies has been very disappointing, and time alone will not heal this wound. Some sort of action, I believe, is going to be necessary on our part, so I look forward to strategizing with my fellow township committee members.”

Old Lane Sewer Project

Another hoop must be passed through before the Old Lane Sewer Project can move forward, but it should be an easy one, according to administration. The project, to install sewers for approximately 100 residents in the Old Lane neighborhood of Towaco, was discussed at the Jan. 26 Montville Township Committee meeting, but came up again at the Feb. 23 meeting because discussion and public support of the project concerned obtaining a loan for the project, Assistant Township Administrator June Hercek clarified Feb. 23.

“The comments [from the public] went to the state so we’re waiting to hear if we’re going to get the loan for this project,” she said. “This is a project that the committee fully supports, so our bond council just today finished writing the ordinance we added to the agenda. Today was the introduction of [that] ordinance and so on March 9, the public will again be able to weigh in on the project, funding, and so forth.”

Other News

Kayne asked about in-building meetings, and Township Administrator Victor Canning said restrictions have not been lifted.

Next regular meeting is scheduled for March 9, 2021 at 7 p.m.

Full verbiage of the Altice notice:

On February 17, 2021, the Board, after review of various complaints from municipal and government officials requesting a Board investigation and intervention in this matter, found that there is sufficient cause to convene a public hearing to afford both the officials and Altice customers the opportunity to voice their concerns about the services received from Altice; as well as afford the company the opportunity to respond to these concerns before determining what corrective action may be warranted and should be taken in this matter.

Individuals who wish to attend the virtual public hearing should register via the link here:

https://attendee.gotowebinar.com/register/6394623700937034763

Comments on this matter may be filed either at board.secretary@bpu.nj.gov or filed electronically through the Board’s External Access Portal upon obtaining a MyNewJersey Portal ID. Comments may be filed in either Word or PDF formats and should include in the subject “In the Matter of Request for an Investigation into the Operations of Altice USA in New Jersey, Docket No. CX21020139” along with the name of the commenter and the company or organization. Comments must be received on or before 5:00 p.m. on March 23, 2021.

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