MONTVILLE, NJ – Montville Township administration and the township committee have provided four means of contacting Altice, the township’s cable and internet provider, which bypass the normal customer service line, according to Committee Member Matt Kayne.

If you are having issues or difficulties with respect to cable or internet service, there are four ways to report the issue. Contacting Optimum via any of these channels will result in a ticket being created that will direct a repair team to assess and address the issue:

  1. Message Optimum at
  2. Send Tweet to @Optimumhelp
  3. Visit
  4. Call 1-866-950-3278

If you continue to experience service issues after using the above channels to mitigate your problem, then you can contact our Altice USA area representatives, Marilyn Davis at, and Shirley Michael at

Sign Up for Montville Newsletter
Our newsletter delivers the local news that you can trust.

Visit and read your exclusive Montville news at TAPinto Montville​ 24/7 for FREE: TAPinto​Montville​.net 

Sign up to receive FREE TAPinto news in your email inbox:

Follow TAPinto on Twitter: @MontvilleTAP 

Like us on Facebook:

​​Download the FREE TAPinto App!  Click here for Android - Click here for iOS to get news as it is happening.

Celebrating something special? Showcase your anniversary, birthday, graduation, and MORE on TAPinto Milestones!