Consumers who have purchased a Lively Mobile Plus Emergency Alert Device should contact the company immediately for a full refund. According to the United States Consumer Product Safety Commission, the product's call button can fail when pushed by the consumer in an emergency.

The recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device, said officials.  The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device, they said.

The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

The product was sold nationwide at Best Buy and Walmart stores as well as online at and from April 2019 through May 2019. The company is contacting all known purchasers directly.

GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at or online at