Government

Hey, where's my New Brunswick water bill?

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NEW BRUNSWICK, NJ - Still waiting for your second quarter water bill from the city?

Apparently, water bills have been lost in the mail.

The City’s Water Department made its regular mail delivery of second quarter water bills on April 13 to the U.S. Postal Service’s Distribution Center on Kilmer Road in Edison. As is customary, a receipt was obtained from the Postal Service’s bulk mailing processing department, city officials said.

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However, after several residents contacted the Water Department advising they had yet to receive their bills, city officials contacted the Postal Service. Workers at the processing site said they couldn't find the bills or confirm that they had been mailed.

As a result, the second quarter bills were reprinted and resent to all affected customers with an amended payment due date. City officials said it will cost approximately $830 to reprint the bills.

"Our current focus is on getting the bills out to residents," said city spokesperson Jennifer Bradshaw. "Once we know that's settled, we intend to seek a credit to our account on future mailings." 

The new bills were printed over the weekend and delivered to the post office yesterday. 

A new payment due date of Monday, May 30 has been set, city officials said.  Any customers who receive their bill late will not be charged interest as a result of this mailing error, provided payment is received on time.

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