NEW PROVIDENCE, NJ - Communications Officer Michael Mollo is the 2018 recipient of the Mountain Valley Emergency Communications Center's 'Telecommunicator of the Year' honor, as the Shared Dispatch Center Management Board and its Emergency Communications Executive Director Scott W. Ruf recognized several staff for their hard work and dedication.
Established in 2014, the City of Summit, the Borough of New Providence, and the Township of Millburn combined their dispatch centers and formed the new Shared Dispatch Center, today known as the Mountain Valley Emergency Communications Center. The Center's primary mission, which is to serve the citizens of New Providence, Summit and Millburn, by acting as a communications link between the citizen who needs an emergency service response, and those law enforcement, fire, and medical response agencies that provide such services without the duplication of staff resources and technology.
Mollo, who started his career as one of the MVECC's very first dispatchers in 2015, was hailed for his positive attitude and willingness to help in whatever capacity is needed as well as his ability to adapt easily to change, qualities which exemplify the many skills and values worthy of this award. Mollo’s co-workers wrote, “He shows compassion and caring in callers' most frantic and troubling situations.” “He treats every caller and co-worker equally and with respect and is always willing to jump in and help during busy times.”
According to Ruf, "On a daily basis Michael carries out our mission and vision by providing the highest levels of service to the residents, first responders and visitors of and to the Borough of New Providence, City of Summit and Township of Millburn and does so with P.R.I.D.E. (Professionalism, Respect, Integrity, Dedication and Excellence)."
Many times these public safety telecommunicators are the first line of assistance when the community calls into the dispatch center. Although they are rarely seen and heard by the public, dispatchers for the various public safety entities are the “behind the scenes” link between those in need and those that can help.
2017 Award Recipients: Director’s Award for Excellence
Commendation Award Unit Citation
Communications Officer - Kaitlyn Jackson
Communications Officer - Michael Mollo, Communications Officer - George “Howie” Meyer, Communications Officer - Glenn Wall
C-Squad - Thedinga, Geraghty, Guerriero)
Mountain Valley Emergency Communications Center Awards & Recognitions
Commendation Award - George “Howie” Meyer and Glenn Wall
Communication Officers George Meyer and Glenn Wall are receiving this commendation for the professional, efficient and excellence in the performance and managing of their duties during a suspicious activity call. In the early morning hours on January 15, Dispatcher Wall received a 9-1-1 call for male subjects looking into and attempting entry to vehicles in a New Providence neighborhood.
While Dispatcher Wall had entered the call for dispatch, Dispatcher Meyer worked to provide information to surrounding towns providing suspect and vehicle information, direction of travel, etc. Units responded to the area, located the vehicles and stopped them. After a brief foot pursuit four suspects were apprehended without incident or injury to any officers or residents. Approx. two hours after the incident as Dispatcher Wall was off-duty and heading home he noticed a subject walking that fit the description of a 5th subject in the earlier incident. Dispatcher Wall contacted the dispatch center who immediately dispatched New Providence police units to the area and were able to apprehend the final subject in the earlier event without incident.
Commendation Award - Michael Mollo
Michael is receiving this commendation for the professional, efficient and excellence in the performance and managing his duties during a female unconscious, not breathing call in New Providence on May 22, 2017. Michael was able to keep the caller calm and provide CPR instructions to the 9-1-1 caller as another person started CPR. Shortly after police and EMS units arrived the female patient was again breathing and transported in critical condition to the hospital. It was noted by police and EMS personnel that Michael did an outstanding job handling this call and was instrumental in the life-saving efforts of the woman.
Unit Citation Award - COII J. Thedinga, COI D. Geraghty, COI Brittany Guerriero
C-Squad is receiving this citation for the professional, efficient and excellence in the performance and managing their duties during a 5-alarm fire at 125 Summit Avenue in Summit, NJ on December 31, 2017. Chiefs from the Summit Fire Department expressed their appreciation and praise for Center’s handling of the fire and its many challenges as fire crews arrived, issued additional alarms and requested numerous resources.
Director’s Award for Excellence - Kaitlyn Jackson
Kaitlyn was an original hire when the center was formed and went into operation in 2015. Kaitlyn came to us as an experienced dispatcher from Union County Emergency Communications. Her experience, professionalism, and ability to quickly adapt helped make our transition successful. She continues to remain positive and transfers that personality to those she works with creating and promoting a healthy and professional work environment. Since the opening of the center Kaitlyn has taken the initiative to help get things accomplished and make recommendations for change related to the operational and environmental health of the Center. While this award is not an annual one, Kaitlyn is deserving of the recognition for the work she has done and continues to do for the dispatch center.