BERKELEY HEIGHTS, NJ - TAPinto “Spotlight on Business” features local businesses and their owners who are important to our communities. Follow this column to receive a fresh perspective on small business owners and their unique needs while shining a spotlight on their stories. This edition features Berkeley Heights business Cruise Planners owned by Nish Verma.
Cruise Planners is an independently owned and operated franchise.
Cruise Planners, an American Express Travel Representative, has a tremendous reputation for quality, service and very competitive pricing for ALL your travel needs, said Verma, Cruise Planners Travel Advisor. He will help you discover exciting adventures around the world. Verma specialized in all types of travel and will create an unforgettable vacation just for you -- from ocean and river cruises, to land tours and expeditions, all-inclusive resorts and hotels, cultural excursions, and packaged vacations.
Cruise Planners is an Award-winning travel agency and a highly reputable brand in the travel industry. It has over 25 years of legacy in providing quality service to travelers. Verma, as a Travel Advisor, runs an independently owned and operated franchise of Cruise Planners.
TAPinto: What is unique about your business?
Nish Verma: There is a general misconception that travel professionals are expensive and that they will charge a booking fee or a commission. While it may be true for some other agents, it’s not for me.
As a Travel Advisor, I do not charge any booking fee or commission from my customers. My role is to provide personalized service and peace of mind, and ensure my customers have a trip of a lifetime.
Travel is complex especially if you are not sure where you want to go, traveling abroad, with little ones, or in a group. There are literally hundreds of details that go into every trip - land or cruise. I guide my customers through the entire travel planning process. I have preferred access to exclusive tools that will guide them through packing for the right trip, book the best shore excursions for their activity level, etc.
I put fun back in to the vacation process – from planning, organizing, booking, and ensuring its hassle-free and stress-free to the customer.
TAPinto: What is most important for people to know about your business?
Nish Verma: For any customer, new or returning, looking for travel, I usually conduct initial consultations to better understand their travel requirements - Are you looking for a cruise or land vacation, are you traveling alone or with family, does anyone have any allergies or special needs, what are you looking to do on this vacation, and so on and so forth …
I then set out to work for them – identify the best-fit based on their needs, negotiate pricing, add additional amenities, etc. If all good, we book the travel.
My job doesn’t just end here – The client is kept informed every step of the way to ensure things are in order and/or any last minute questions or changes. I even provide travel tips, location details or shore details (if they are going on a cruise), great places to eat, etc.
This is personalized service.
TAPinto: What sets you apart from your competition?
Nish Verma: I am not just any other run-of-the-mill travel agent. I am a Travel Advisor - I don’t “sell”, I build long-lasting relationships and offer expert advice and personalized service that you cannot get online. I want to learn your interests and lifestyles, as well as your dispositions. I will match your needs to the perfect travel experience, centered around your individual taste and budget. I work with the best brands in travel and can offer you the most unique travel experience at a very competitive price and added value.
Another factor is Peace of Mind – I am here for you. I am a destination specialist and an experienced traveler and can give you insider tips based on my own experiences and connections. I work entirely for my customers.
Plus, the customers don't pay me any booking fees or commissions.
TAPinto: Anything else that you want to share about yourself or your business?
Nish Verma: I live in Berkeley Heights, but was born in New Delhi, India. After graduating from Coastal Carolina University, SC, I worked in finance and technology for over 15 years before deciding to follow my heart.
My favorite tag line I use is, “The best compliment you can give me is a referral to your friends & family.”
I strongly believe if you provide quality service to your customers, they will come back and bring their friends and families along, and spread the word of mouth in their local community.
Mon-Th: 8am - 10pm
Fri: 8am - 10:30pm
Sat: 10am - 10:30pm
Sun: 12pm - 10pm
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