PATERSON, NJ  – Paterson Public Schools Superintended Eileen Shafer announced that parents and guardians of city students can call the Information Call Center to learn how they can obtain their child's instructional packets. 

The call center was launched March 9 in an effort to maintain open and clear communication on the spread of COVID-19, coronavirus,

District educators began working to develop lesson plans and duplicate enough hard copies of them for the district’s students on March 9 so that students’ learning would keep moving forward while district schools are closed in the efforts to stop the spread of the potentially fatal virus.

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The distribution of those hard copies to students began on Monday and principals were at schools Tuesday to distribute packets to any student who was absent the previous day. Packets were also uploaded to each school’s website and are available for download.

Students are required to turn in their completed packets on the first day schools reopen, which is now scheduled to be Wednesday, April 1st, in order to get credit and to receive a grade for the days schools are closed.

The Information Call Center is able to receive questions in four languages on four separate phone lines, which are as follows:


·         For English, call (973) 321-0609

·         For Arabic, call (973) 321-0610

·         For Spanish, call (973) 321-0611

·         For Bengali, call (973) 321-0612

With district staff checking messages regularly throughout the day callers who record their questions about the instructional packets, or any other coronavirus related matter, at the call center will get a response from the district within 24 hours,Shafer has stated previously. 

“For some people, the phone is the most reliable means of communication they have. The Information Call Center will allow district families, students and staff to contact us directly and get a response from us just as directly,” Shafer said. “For as long as we are all facing the threat of COVID-19, we want to make sure that we are enabling people to have access to the reliable information they need.”

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