PISCATAWAY, NJ – Piscataway officials said Altice USA, the parent company of Optimum which provides cable TV and internet services to many homes and businesses in the township has begun work on splitting two network nodes in order to improve services.
“A node in the Heights area on River Road between Overbook Road and Hoes Lane West is scheduled to be split today (Tuesday) and a node near Rock Avenue & Brunella Avenue is scheduled to be split this Thursday,” announced township officials on Tuesday.
Each network node serves about 400 customers. Splitting nodes into two and upgrading the related infrastructure is expected to improve services to those customers soon after work is finished, said township officials.
There are about 116 such nodes across the township, but Altice’s engineering department determined which were the highest priority for the upgrades, they said.
The work is being done in response to complaints logged with the mayor’s office, the New Jersey Board of Public Utilities, and with Altice directly, that signal strength and reliability have been problematic since summer storms impacted service, with inadequate response from the cable provider.
While township officials said they are happy the work is being done much sooner than expected, they did not know yet when other nodes would be upgraded or how ongoing customer service issues will be addressed.
Piscataway residents who continue to have issues with their Optimum services, including cable TV, internet, and phone can file a complaint with the Board of Public Utilities’ Cable TV Assistance Line by calling 1-800-624-0331. Online, visit https://www.state.nj.us/bpu/assistance/complaints/.
Residents can also contact Optimum’s Customer Service department by using one the phone numbers or chat feature in this link.
They can also fill out the Optimum Customer Service Referral Form: https://bit.ly/Piscataway2020. Altice USA will take the entries and escalate the service needs to Customer Care and management.
Or write to:
Office of Cable Television & Telecommunications
New Jersey Board of Public Utilities
P.O. Box 350
Trenton, NJ 08625-0350
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