PISCATAWAY, NJ -- With complaints still mounting over unexplained cable tv and internet outages and unresolved customer service issues, some Piscataway residents have turned to letter writing campaigns, petitions and phone calls to both the mayor’s office and the New Jersey Board of Public Utilities (BPU) demanding better from Optimum.

A few voiced their frustrations at the August 11 Town Council Meeting, saying even after power was restored in the days after Tropical Storm Isaias blew through the area, Optimum, formerly Cablevision was not meeting expectations.

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“The calls-in by these residents and subsequent letters by other residents in town to the mayor’s office prompted this mayor and administration to start working very diligently writing letters to the BPU to complain about what was going on,” said Council President Gabrielle Cahill during Tuesday’s Town Council meeting.

“Apparently, those complaints were heard,” said Cahill announcing that Optimum’s parent company, Altice USA requested to meet with Mayor Brian Wahler and other township officials about the issues.

The meeting is scheduled for September 30.

“We hope to get some good work done on behalf of our residents and to voice our complaints loud and clear with Altice,” said Cahill. “I am happy as a resident that the mayor and his administration had the foresight to write a letter to the BPU to file complaints on behalf of our residents.”

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