SUMMIT, NJ - The nation has been hit by a terrible disease that has caused unprecedented impact on consumers’ health, the way of living, and caused businesses to shut down. There is a lot of uncertainty in the world today. Many cities and states have moved to shelter in place, and Front Line responders are doing everything to keep us safe. They are on the front lines ensuring our wellbeing and fighting the pandemic, while at times many of their family’s needs are not being taken care of.
Effective March 30th Tide Cleaners and the Tide brand are mobilizing Tide Loads of Hope powered by Tide Cleaners to provide free laundry and dry cleaning to the immediate Family of Front Line Responders Medical (Paramedics, Doctors, Nurses, Hospital and Medical Staff, Medical Researchers), Police Officers, Fire Fighters.
This offer is effective immediately through May 31, 2020. We will continually evaluate the duration of this offer.
Now available in participating select cities. We are a locally owned and operated franchise business assessing capacity to move to other cities ASAP.
Front Line Responders – defined as Medical (Paramedics, Doctors, Nurses, Hospital and Medical Staff, Medical Researchers), Police Officers, Fire Fighters. Immediate Family defined as next of kin (e.g. share same household / address).
Procedure for Identification – Front Line Responders and Front Line Responders’ immediate family as proven by a photo identification from the Front Line Responders’ place of employment (e.g. Police Officer ID not the Police Officer’s driver’s license) or an image (e.g. picture of the Front Line Responders Photo ID on a phone) of the ID. Please share through closed window or text message image to Guest Services Representative. Please feel free to include a copy of your form of identification in clothing bag also.
How to bring in clothing - We request that all Front Line Responders and Family members separate dry cleaning from laundry before you come to Tide Cleaners – keeping dry cleaning and laundry separate will significantly help our ability to fulfill cleaning quickly. Please bring your garments in a bag, a standard trash bag is acceptable. Limit of four (13 gallon) bags per household per week. Feel free to put name, phone number, and email in bag.
Please note: For guests using our locker locations, please fill out this form so we can flag your account as a First Responder Account. This form should only be completed for participating locker locations. Drop off your order at your Tide Cleaners locker location and we'll return your order to you at no charge on our adjusted service schedule.
Turnaround Time for Clothes – Turnaround time for laundry and dry cleaning is 2 days at our stores and 2-3 business days at our locker locations. Depending on demand, we can and will assess whether we need to modify turnaround time to earlier or later. Tide Cleaners is working to assist as many in need as possible, which could impact turnaround time and capacity. Once we reach capacity, we will let guests know that we are unable to accept any further loads for that day, but they can return the following day to see if they can have their laundry done.
Exclusions – The following items are not accepted and / or included in offer: COVID-19 exposed clothing (e.g. worn while directly treating patients), leathers, wedding dresses, alterations, shoes, and select household items.
Limits – At this time we are only able to accept a limit of four (13 gallon) bags per household per week. Once we reach capacity for the site, we will let guests know that we are unable to accept any further loads that day. However, they can return the following day to have their laundry cleaned.
Partnerships - If you want to create a partnership for your local hospital, fire department, or police station please fill out this form and we will contact you as soon as possible.