While many hotel chains look for employees that will pick up at the drop of a hat to take on a new role in a new locale, in one-store independent hotels like The Grand Summit, ownership looks for employees that will be the face of the property.
Employees are the backbone of any good business, and in no industry is that more important than in hospitality. Nobody embodies this more than The Grand Summit Hotel’s very own Gillian Talbot an employee of the hotel for more than 35 years.
Long- term employees have been at the forefront of the hotel’s success since its inception. Prior to the current ownership taking over the hotel over 40 years ago, the previous owner lived in the hotel’s wing currently known as the Presidential Suite, and was attended to by long time employee Tony Torpey.whom Mr. Taylor insisted be the only person who entered the “residence”.
Other current long time employees include:
The employee is what makes or breaks a business regardless of what industry you choose. In a business as customer focused as the hospitality and food service business is, this becomes even more important due to the amount of human interaction that plays out on a daily basis. “When we consider how many interactions we are going to have on any given day, the opportunity for something to go wrong, or something someone says to be misinterpreted increases dramatically. It has always been our philosophy to hire good hospitable people who enjoy serving others” offers Marino Marino, Assistant General Manager.
With 149 guest accommodations and over 10,000 square feet of recently-renovated event space, The Grand Summit Hotel -- the shining star in the town of Summit -- remains one of the area’s most prestigious addresses for social and corporate events.
The hotel’s culinary reputation is unmatched in the area and has been extended to the wildly popular HAT Tavern in the hotel’s lower level. The management team built on this success recently with the grand opening of the Arts and Crafts Lobby Bar serving private label coffee and espresso, Ironbound Nitro Brewed Iced Coffee, a selection of hard to find craft beers, and wine.
The Grand Summit Hotel is located at 570 Springfield Avenue in Summit, New Jersey 07901. For more information call the hotel at 908-273-3000 or visit our website at grandsummit.com.
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