Long-Term Employees are Framework of Our Small Town Vibe

Gillian Talbot has been a fixture at The Grand Summit Hotel for more than 35 years.
The ownership group and management team at The Grand Summit Hotel in prestigious Summit take great pride in the loyalty employees have shown to the grand ole hotel for many years.
At a time in business when people change companies every two or three years, many of the hotels managers and employees exceed a decade years of service. This loyalty alone -- for any company -- would be impressive, but in a business renowned for its employee turnover, the average length of employment at the property is nothing short of incredible.

While many hotel chains look for employees that will pick up at the drop of a hat to take on a new role in a new locale, in one-store independent hotels like The Grand Summit, ownership looks for employees that will be the face of the property.
“I am often stopped by our returning guests to tell me how much they like a member of our team,” says General Manager Mark Giangiulio adding, “and nothing makes me happier than to hear what wonderful employees we have.”
So much goes into recruiting, training, and retaining good staff and, unless you own and run a small business, the challenge that comes with maintaining a solid team is not something you are familiar with.  

Employees are the backbone of any good business, and in no industry is that more important than in hospitality. Nobody embodies this more than The Grand Summit Hotel’s very own Gillian Talbot an employee of the hotel for more than 35 years.
Gillian Talbot moved to the town of Summit in 1977 from her home in Grenada where she taught kindergarten. Gillian joined the hotel staff in 1981 and has been a fixture in the restaurant on the hotel’s lower level ever since.

Gillian can be heard singing in the HAT Tavern on any given morning between the hours of 5:30 a.m. and 3:30 p.m. Her beautiful voice and command of classic American songs is appreciated by staff and customers alike. Gillian is the proud mom of Pearce, a Summit High School graduate and football alum, who currently resides in Boston.

Long- term employees have been at the forefront of the hotel’s success since its inception.  Prior to the current ownership taking over the hotel over 40 years ago, the previous owner lived in the hotel’s wing currently known as the Presidential Suite, and was attended to by long time employee Tony Torpey.whom Mr. Taylor insisted be the only person who entered the “residence”.

Other current long time employees include:
- Executive Chef Charles Burke (19 years)
- Director of Catering Jimmy Thornton (18 years)
- Director of Housekeeping Manny McCaskill (18 years)
- HAT Tavern General Manager Walter Curtis (16 years)
- Chief Engineer George Kimmel (24 years)
- Director of Security Ronald Moore (18 years)
- HAT Tavern Chef Madike Sene (19 years)
- Set Up Manager Cleveland Legette (24 years)
- Purchasing Manager Brenda Hartman (18 years)
- Assistant Director of Catering Teresa Garcia-Rosado (16 years)
The continuity of service from these very loyal employees allows us not only familiarity with each other, but a common goal of ensuring that the guest is first and foremost and the center of everything we do.

The employee is what makes or breaks a business regardless of what industry you choose. In a business as customer focused as the hospitality and food service business is, this becomes even more important due to the amount of human interaction that plays out on a daily basis.  “When we consider how many interactions we are going to have on any given day, the opportunity for something to go wrong, or something someone says to be misinterpreted increases dramatically. It has always been our philosophy to hire good hospitable people who enjoy serving others” offers Marino Marino, Assistant General Manager.
“We want people that have a connection to the area, and take pride in their interactions with others. When we hire these type of people, they understand how to react in the best interests of the customers when things don't go as planned which, in any business, they invariably do. We are very much a people driven organization” adds Marino. “I want each of my employees to have the confidence and latitude to do whatever is necessary to ensure our guest’s comfort."
At The Grand Summit Hotel, long-term employee retention has ensured the classic hotel maintains its charm.

With 149 guest accommodations and over 10,000 square feet of recently-renovated event space, The Grand Summit Hotel -- the shining star in the town of Summit -- remains one of the area’s most prestigious addresses for social and corporate events.

The hotel’s culinary reputation is unmatched in the area and has been extended to the wildly popular HAT Tavern in the hotel’s lower level. The management team built on this success recently with the grand opening of the Arts and Crafts Lobby Bar serving private label coffee and espresso, Ironbound Nitro Brewed Iced Coffee, a selection of hard to find craft beers, and wine.

The Grand Summit Hotel is located at 570 Springfield Avenue in Summit, New Jersey 07901. For more information call the hotel at 908-273-3000 or visit our website at grandsummit.com.   

The opinions expressed herein are the writer's alone, and do not reflect the opinions of TAPinto.net or anyone who works for TAPinto.net. TAPinto.net is not responsible for the accuracy of any of the information supplied by the writer.

TAP Into Another Town's News:

You May Also Be Interested In

Sign Up for E-News


Upcoming Events


Sat, April 21, 2:00 PM

Summit Free Public Library, Summit

Grades K-5: Saturday Serendipity

Arts & Entertainment Education


Sun, April 22, 8:00 AM

Summit Summer Farmers Market, Summit

Summit Farmers Market

Community Calendar Food & Drink Green Health & Wellness


Sun, April 22, 1:00 PM

17 Kent Place Boulevard, Summit

Self-Care Event

Health & Wellness Religions And Spirituality

Summit Fire Department Blotter

02/01/2018, 7:26 am - FD dispatched to Route 78 East Bound mile marker 47.2 for a reported motor vehicle accident with entrapment and injuries. On arrival both the Springfield and Summit Fire Departments set up for extrication. The vehicle was chocked to stabilize the vehicle. EMS performed patient care. A hose line was stretched for possible fire suppression by the Berkeley Heights FD.

Summit Police Blotter

April 11, 2018

3/13 - Jayhee Cho, 32, of Summit was arrested and charged with criminal mischief. Mr. Cho was processed and released with a pending court date.

3/13 - Aseyefigh K. Papanye, 30, of Brooklyn, New York was arrested and charged with theft of credit cards, fraudulent use of credit cards, theft by deception, theft by unlawful taking, obstruction of the administration of the law, and possession of ...

Audio: Point View's Petrides Says Despite Company Growth, Netflix Stock Valuation Just Too High

April 18, 2018

Point View Wealth Management's Managing Director and Portfolio Manager, John Petrides, live on Bloomberg Radio discussing what to do with Netflix stock post the strong quarterly results:


Note -  interview starts at 2:00-minute mark.

For nearly 25 years, Point View Wealth Management, Inc. has been working with families in ...

Team Veronica Holds "Be the Match" Drive Apr. 23

Team Veronica is coming to a town near you!

Veronica is a seven-year-old who is in need of a bone marrow transplant. Be The Match is a national registry for finding a match(es) for a bone marrow transplant. It is a simple swab test of the inside of your mouth. 

On Mon., April 23, Be The Match will be at the Bayonne Fire House from 3 - 7 p.m.

Veronica of West ...

Fear of Rising Rates? Remember The Reason You Own Bonds

If the current interest environment has you concerned about your bond portfolio, remember why you are investing in bonds.  The role bonds, or fixed income, play in a portfolio is not solely based on performance.  Bonds are used to offer stability, particularly when stock market volatility is rising. Rate hikes can dampen bond performance, but keep perspective on how rising rates impact ...

Cluelessly Clueless

I teenaged my way through high school under the assumption that my parents had no idea what I was doing.  I like to think I was pretty good at withholding information and presenting situations in ways that were other than they really were.


Still, sometimes they found things out.  Like the time my friends plopped me on our front door step at one o'clock in the morning ...

Practice for the PARCC @ Your Library

Students in Grades 3 and up who live in Summit can practice the Math and Language Arts skills that they learned in school and prepare for the upcoming PARCC exam using the Summit Free Public Library’s FREE subscriptions to Lumos Step Up and Learning Express.  

To access Lumos Step Up and Learning Express, visit the library’s website:  www.summitlibrary.org.

Mouse-over ...