Robert Schultz, the United States Postal Service manager of consumer and industry contact for northern New Jersey, addressed the committee and thanked Warren customers for their patience.
“We’ve heard your pain and we’ve put steps in place to move forward to fix it,” Schultz said.
One of the steps is a “well-seasoned” new manager of the Warren Post Office, Wade Duncan.( pictured second from left)
Other steps include adding more clerks to sort mail that isn’t already sorted through automation, making sure the phone at the post office is answered timely, cleaning up the property, replacing old and rusted collection mail boxes and encouraging service with a smile.
“We have a training video that says,’ It Starts With a Smile.’ If you start a retail transaction off with a smile, it’s probably going to end well,” Schultz said. “If you start it off with a frown, it’s probably not going to end too well.”
“You sound sincere and it looks like you’ve got a good, strong plan,” Mayor Sordillo said. He also wanted to make sure Schultz knew that Warren has some great people, especially Carl.
Warren has just under 7000 customer addresses and the post office has already delivered more that 7 Million pieces of mail and 400,000 parcels so far this year, Schultz said.
Plainfield Postmaster Edwin Turner said that the Warren property will now be maintained by custodial staff. Warren is a branch of the Plainfield Post Office.
Postmaster Turner is inviting the community to the Warren Branch Post Office Customer Appreciation Day on Wednesday, September 19 at 2 Technology Drive from 10:30 a.m. to 1:30 p.m.
Postmaster Turner, Warren Customer Service Branch Manager Wade Duncan, and senior officials from the Postal Service’s Northern New Jersey District will be on hand talking to customers, thanking them for their business, distributing free Priority Mail shipping supplies, sharing valuable mailing and shipping tips, and soliciting community feedback. Light refreshments will be served.
The U.S. Postal Inspection Service, the law enforcement and security arm of the Postal Service, will have an information table in the lobby to raise public awareness of valuable mailbox theft and fraud prevention tips. Postal Service Business Development Specialists will also be discussing revenue growth opportunities for businesses through the use of Every Door Direct Mail. Every Door Direct Mail is an easy-to-use and affordable direct mail service that helps businesses better prospect locally to new customers, removing the need for names or addresses.
Have a comment, question, or compliment and can’t make it to the Warren Post Office Customer Appreciation Day on September 19? Postmaster Turner recommends:
- Calling the Warren Branch Post Office at 908-222-3563;
- Calling the Northern New Jersey District Consumer & Industry Contact Office at 732-819-3260;
- Calling the Postal Service’s Customer Care Center at 1-800-ASK-USPS, that’s 1-800-275-8777;
- Sending an email by visiting the Postal Service’s USPS.comwebsite, clicking on “Contact Us” at the bottom of the homepage, and following the prompts;
- Voicing your opinion about a Post Office retail experience by participating in the Point Of Sale (POS) survey by following the directions on the retail sales receipt.
Whether sharing comments in person at the Sept. 19 Warren Post Office Customer Appreciation Day, by phone, by email, or by completing a retail POS survey; Postmaster Turner assures the entire community that their feedback will be carefully documented and appropriate action taken to strengthen service.
The Warren Township Committee has been working for more than three years to improve service at the post office. Committeeman Mick Marion started working on improving mail service back in 2015.
Committeewoman Carolann Garafola continued the effort and most recently met with Congressman Leonard Lance (NJ-07) and officials from the U.S. Postal Service regarding ongoing resident complaints about mail services in the Township.
Marion praised Garafola,” its taken our committeewoman here to get this accomplished," he said but cautioned, “you have still this road to hoe to make sure that we get there."
Garafola suggested that they all meet again after the first of the year to check on progress.
“We want an excellent experience for our customer. You know we’re not the only game in town anymore, we’ve got a lot of competition,” Schultz said. “We fight every day for every customer and we don’t want folks to be dissatisfied with the postal service. We’ve been around more than 240 years and we hope to be around another 240 or more.”
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Warren Committeewoman Carolann Garafola and Congressman Leonard Lance Tackle Warren Postal Issues