Government

Caldwell to Implement New Non-Emergency Reporting System

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Credits: TAP Staff
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CALDWELL, NJ - The Borough of Caldwell Council passed a resolution to purchase the SeeClickFix mobile and web application system at its business meeting Tuesday.

SeeClickFix is a tool that allows residents to track and report non-emergency issues affecting the community, according to its official website. For example, if a resident is concerned about a pothole, he or she could take a picture and report the issue directly to the head of the Department of Public Works. Other residents and officials would be able to track and follow the problem.

The system will make the borough’s response to non-emergency issues leaner, faster and overall more efficient, according to Mayor Ann Dassing.

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“Most of the time now, people will just call Borough Hall and report the problem to the [clerk],” Dassing said. “Sending the problem to the appropriate department head should make things more efficient.”

SeeClickFix will be available as a mobile application and can be accessed through a desktop computer.

“I’m very much in favor of automation, but we should keep in mind that not everyone has smart phones or even personal computers,” Council President Richard Hauser said. “We have to make sure our technology infrastructure as a whole is sound.”

The cost to implement the system will be approximately $5,000, according to Borough Administrator Paul Carelli.

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