Law & Justice

Action Filed Against West Orange Healthcare Service Firm That Allegedly Placed Uncertified Employees with Clients, Falsified Documents


NEWARK – The New Jersey Division of Consumer Affairs, Office of Consumer Protection, has announced that it is seeking to suspend the registration of Precious Hands, LLC, a West Orange healthcare service firm that allegedly sent uncertified employees into the homes of patients who needed the services of Certified Homemaker-Home Health Aides (CHHA), and falsified documents it provided to the state, among other violations. 

According to the Office of the Attorney General, New Jersey law defines a “healthcare service firm” as an employment agency that places personnel to provide healthcare or personal care services in the homes of clients with disabilities or who are senior citizens. Precious Hands, owned by Grace Njenga, has been registered with the Division as such a firm since November 2008. A recent inspection by the Division’s Office of Consumer Protection uncovered numerous alleged deficiencies in violation of the regulations that govern healthcare service firms.

The alleged deficiencies include:

Sign Up for E-News

Falsification of Documents: Each healthcare service firm must employ a Director of Nursing who is a registered nurse in good standing with the State Board of Nursing. Since 2008,

Precious Hands has filed registration documents with the Division that listed three individuals, all of whom are registered nurses, as having been its Director of Nursing at various times.However, each of the individuals has since provided separate, sworn statements to the Division indicating that they were never employed by Precious Hands and did not know the business was using their name and registration information

Client Care Issues: Before placing a care provider into the home of a client who requires care from a licensed or registered nurse or a CHHA, the healthcare service firm must:

  • Verify that the employee is properly licensed or registered as a nurse or CHHA by the State Board of Nursing, keep a copy of the employee’s Board of Nursing license or registration record, verify the employee’s work history, and maintain certain other employee records.
  • Create a plan of care for each client, and conduct 30-day client healthcare reviews, as well as 60-day on-side, in-home evaluations.
  • Only send clients who are certified by the Board of Nursing as CHHAs, into the homes of clients who require the services of a CHHA.

Precious Hands allegedly failed to meet the above requirements. Specifically, the company provided the Division with records of 19 employees and 15 clients. For all 19 employees, the company allegedly failed to verify whether they were licensed or registered by the Board of Nursing, failed to verify their employment history, and failed to maintain other required employee records. For 14 of the 15 clients, Precious Hands allegedly failed to create a plan of care. For all 15 clients, it also allegedly failed to conduct 30-day healthcare reviews and failed to conduct 60-day in-home evaluations.

Company records also indicate that Precious Hands allegedly placed 23 uncertified employees with seven clients who required the services of a certified CHHA.

Based on the above and other Findings of Fact, Division of Consumer Affairs Acting Director Steve Lee signed a Provisional Order of Suspension that will assess a $2,000 civil penalty and suspend the healthcare service firm registration of Precious Hands for six months, beginning April 6, unless Precious Hands requests a hearing.

Following the six-month suspension, the Division’s Office of Consumer Protection would verify that Precious Hands had corrected the alleged violations, including the legitimate hiring of a Director of Nursing and other changes to its business practices.

Investigator Ron Regen, assigned to the Office of Consumer Protection within the Division of Consumer Affairs, conducted this investigation. Deputy Attorney General Alina Wells, of the Division of Law, is representing the State in this matter.

The Office of the Attorney General offers the following advice for consumers seeking a healthcare service firm for at-home care.

Consumers seeking assistance from a healthcare service firm for at-home client care should make contact at the New Jersey Division of Consumer Affairs to ensure that the healthcare service firm is registered with the State, and whether it has been the subject of consumer complaints. They should also ask the Division to verify whether individual nurses or CHAs provided by the agency are licensed or registered by the State Board of Nursing.

Consumers can find additional information in these documents, available free of charge at the Division’s website:

Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file a complaint online with the State Division of Consumer Affairs or by calling 1-800-242-5846 (toll free within New Jersey) or 973-504-6200.

TAP Into Another Town's News:

You May Also Be Interested In

Sign Up for E-News

West Orange

Nutley High School Closes After Security Threat Friday

February 16, 2018

NUTLEY, NJ - The Essex County Sheriff's Office confirmed to TAPinto Nutley that the bomb disposal unit was parked in front of Nutley High School Friday afternoon.

Members of the Essex County Sheriff's Office are working with the Nutley Police Department as the investigation following the Instagram incident continues. The bomb disposal unit conducted a sweep of the school ...

Game of Thrones: A Definitive Ranking of Seasons 1-7

Groundhog Day. The day a tiny mammal’s shadow tells us when winter will come to an end. Me? I prefer my weather forecast in the form of a white raven (the telltale changing of seasons in Westeros).

For a few days, rumors spread that Game of Thrones will not return for its final season until April 2019, and while it was clarified that the April return date was likely a false rumor, HBO ...

Upcoming Events


Sun, February 18, 12:00 PM

AMC Essex Green, West Orange

The 2018 West Orange Classic Film Festival

Arts & Entertainment


Thu, February 22, 12:00 PM

Marriot Courtyard, West Orange

BIZ 2.0 WORKSHOPS - Lunch & Learn | Presented by ...

Business & Finance Food & Drink


Sun, February 25, 10:00 AM

West Orange High School (Tarnoff Cafeteria), West Orange

44th Annual Orange West Orange UNICO Sports ...

Arts & Entertainment Education

Brrr, It’s Old! Come Inside the West Essex YMCA to Explore Summer Camp Fun

February 7, 2018

LIVINGSTON, NJ — While the thermometer may not budge above 40 degrees, the summer planning season is here. Families are invited to a summer camp information session at the West Essex YMCA from 6:30 to 8 p.m. on Tuesday, Feb. 13.

Throughout the summer, the West Essex YMCA runs five development-appropriate programs for children ages 3 1/2 to 15, building self-esteem, confidence ...

Paterson Firefighter Opens Up About Struggles, Urges Others not to Suffer in Silence

February 8, 2018

ATLANTIC CITY, NJ - Not a week goes by when a tale of heroism and bravery on the part of firefighters is not told. For them, running into a burning building is as natural as running out of one is for the rest of us.

That became apparent again on Monday when members of the Paterson Fire Department responded to a fire at 268 Main Street, which led to the eventual total collapse of ...

Let the Games Begin

I am truly awed by the Olympics.  Watching these superb young athletes on TV inspires me to renew my membership to the gym and pursue my lifelong dream of taking home the gold.  


The problem is that in my deluded head, I can see actually see myself standing atop the podium.  I am wrapped in a puffy designer ski coat with a huge piece of bling slung around my neck ...

In the Driver's Seat

Honey, I am going to take the Roadster out for a quick spin around the sun. I’ll be back in a few million years.


That’s nice dear. While you are out, could you pick up a gallon of milk?


In what has to be the greatest road trip of all time and space, Elon Musk, the visionary inventor, engineer, and billionaire investor loaded his very own red Tesla ...

'What Stays' exposes family secrets and lies

‘What Stays’ exposes family secrets, resentment and lies

By Liz Keill

SUMMIT, NJ – In an original play by Laura Ekstrand and Jason Szamreta, the Dreamcatcher Repertory Theatre has provided an enlightening, funny and heart-felt view of family foibles.

Ekstrand has said that the germ of the play came from conversations with the ensemble members of the troupe, based on ...

'American Hero' explores with powerful performances

‘American Hero’ pulses with tension, clashing emotions at George Street

By Liz Keill

NEW BRUNWICK – The issue of social injustice makes its way into “American Hero,” the second play in a trilogy by Christopher Demo-Brown.

Armand Schultz as Rob is to receive a medal of honor for his heroic actions during the Iraq war. Although he lost the use of his legs, he ...