The essential ingredient to a successful business is a customer-focused attitude. IBI’s 12-hour customer service training program teaches the principles of effective internal and external customer service and builds skills in listening, probing and questioning, dealing with difficult customers, resolving conflict and diffusing tempers.  The class can be brought to your premises, on your schedule, for classes of ten or more employees at no charge if you are a business or non-profit enterprise (non-government). The NJ Department of Labor and Workforce Development (NJDOLWD) funds this program through the New Jersey Business and Industry Association (NJBIA).

IBI find ways to make these services available to small and intermediate sized businesses by working with chambers of commerce, industry associations and neighborhood business groups. Please call one of the numbers below to learn how your company can participate.

The grant also includes training courses in Written Communications, Verbal Communications, Spanish for the Workplace, English as a Second Language, Basic Math and Measurement and MS Office Suite applications (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Windows). The Industry-Business Institute at Union County College is a training provider for the NJDOLWD and has provided high quality employee and management training programs for the largest employers in Union County for decades.

The Industry-Business Institute is located at Union County College at 40 W. Jersey Street, Elizabeth, N.J.  07202. Call us for a consultation at 908-527-7207 or 908-965-2359. IBI can also be contacted by email at For more information go to