YORKTOWN, N.Y.-Some residents in Yorktown saw their January electricity bills from New York State Electric and Gas increase dramatically, angering customers who’ve been dealing with frequent outages and what state officials say is poor customer service by the utility.

State Sen. Terrence Murphy and Rep. Kevin Byrne said their offices have been “inundated with [calls from] frustrated constituents,” some claiming their bimonthly bills quadrupled from the previous month. The state officials sent a joint letter to Carl Taylor, president and CEO of NYSEG, on Feb. 12.

Though NYSEG said the rate spikes were a simple case of supply and demand, Murphy and Byrne said the energy company should have notified its customers.

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“A recent review of your website shows no issuance of a press release to customers warning of this increase,” they wrote to Taylor.

Yorktown News asked residents to share their thoughts on the rate spike.

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